I consider myself a fairly good Administrator for my company’s Salesforce.com system. Not that I understand everything, but I’m aware of most concepts in the system. I even enjoy discussing configurations and implementation options with another Administrator.

However, I’m a very unskilled User. I don’t use Salesforce.com as my primary day-to-day work system, so I can’t really explain the benefits of Activities vs Events, or the best way or manage Reminders.

That’s sort of embarrassing to explain to people when I train them up on using Salesforce.com.

Here’s an example: I know how to write Apex, how to code Validation Rules, and how to write S-Controls. But only today did I discover the My Email Settings page (under Setup/Email) where people can set a return address for their emails:

Looks like I’m not alone. There are lots of Ideas posted that are asking for this functionality!

The Bottom Line

• You learn something new every year
• I can go home now — I’m done for the year!